This is a service that enables web site owners and merchants to chat live with web site visitors. It combines real-time traffic monitoring with chat capability. When a visitor first hits a page of your website, you immediately know the visitor's IP address or domain name, which page on your site the user is viewing and if the user used a search engine or referring site to get to your site you know that information as well. But perhaps most importantly, you can send a custom message to the user to invite them to join you in a chat.
This Service will enable you to do all of the below...easily:
- See who is viewing your website in real-time
- Know instantly who they are, what they are looking for
- Get directly to qualified leads
- See what page they are on
- Help visitors pushing a web page directly to their browser
- Guide users through your website while they are there
- Set up live help on your website
- Combine target marketing with great personalized service
- Push a chat window out to them to engage them in a conversation
This Service dramatically improve
Technology Catalyst :
Technical Support: Operators can interact with users to quickly solve problems. Email and Live web can be combined to form a powerful electronic sales tool? Outbound email campaigns with a "talk to us now" link dramatically increases conversion rates.
Sales/Leads: Visitors are much more likely to act when questions can be immediately answered.